qbaji's Privacy Policy — Your Information is Fully Protected
How your personal information is collected, why it is stored, and how it is kept secure with SSL encryption — everything is described transparently in this policy.
1 Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the qbaji platform. By accessing qbaji.lat or creating an account, you are considered to have accepted the terms of this Policy. We place the highest importance on the privacy of users in Bangladesh and are committed to protecting their personal information.
In this Policy, "we", "our" or "platform" refers to qbaji. "You" or "user" refers to anyone visiting or registered on our site. This Policy may be updated at any time and will take effect from the date the updated version is published. It is your responsibility to check this page regularly.
2 What Information We Collect
2.1 Information You Provide
Information you provide directly when registering an account, making transactions, or contacting us includes:
- Full name and date of birth
- Email address and mobile number
- Mobile banking details for financial transactions (bKash, Nagad, Rocket account numbers)
- National ID or passport details for identity verification (where applicable)
- Any information or messages provided in support requests
2.2 Automatically Collected Information
When you use the site, our system automatically collects certain technical information, including:
- IP address and device type
- Browser name and version, operating system
- Pages visited on the site and time spent on them
- Referral source (where you came from before reaching the site)
- Session cookies and similar tracking data
3 Purpose of Information Use
3.1 Service Operations
qbaji uses your information to create and manage your account, process transactions, pay out winnings, and improve your gaming experience. This is essential for delivering a seamless service on our platform.
3.2 Identity & Age Verification
Our platform is for users aged 21 and above only. We carry out identity verification processes to confirm your age and prevent fraudulent identities. This is an integral part of our responsible gaming policy.
3.3 Security & Fraud Prevention
We monitor your transactions and activity to detect and prevent fraudulent activity, money laundering, or any other illegal activity. This keeps the assets of all users protected.
3.4 Customer Support
We use your account and transaction information to resolve your complaints or questions quickly and effectively. This is necessary to provide our 24/7 live chat and email support teams with relevant information.
3.5 Service Improvement
By analyzing user behavior, we continuously improve our platform, game portfolio, and user experience. This analysis is used for statistical purposes and is not used to directly identify any individual.
3.6 Communications & Promotions
With your consent, we may notify you about bonus offers, new games, or important updates. You can stop promotional communications at any time by contacting us.
4 Cookies & Tracking Technologies
4.1 What Are Cookies
Cookies are small text files stored in your browser. qbaji uses cookies to maintain your login session, remember your preferences, and improve site performance. Cookies can never run harmful code on your device.
4.2 Types of Cookies
- Essential Cookies: Essential for the basic operation of the site (login, security) — these cannot be disabled.
- Functionality Cookies: Remember your language preferences and session settings.
- Analytics Cookies: Help us understand site traffic and usage patterns.
You can control or disable most cookies from your browser settings, though this may limit some functionality of the site.
5 Information Sharing & Third Parties
5.1 When We Share Information
qbaji does not sell or rent your personal information to third parties. Information may be shared in the following limited circumstances:
- Service Providers: Organizations providing payment processing (bKash, Nagad, Rocket), technology infrastructure, or analytics services — they will only receive information necessary for their specific task.
- Legal Obligations: To comply with court orders, lawful requests from investigative authorities, or applicable law.
- Business Transfers: In the event of a company merger or acquisition, though you will be notified in advance.
- Your Consent: Where you have given specific permission.
5.2 Game Software Providers
Our platform features various international game software providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, and Ezugi. These providers may receive limited information necessary to operate the games. They have their own privacy policies which they manage independently.
6 Data Security Measures
qbaji uses industry-standard technologies and processes to keep your information secure. Our security framework includes:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by SSL encryption.
- Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
- Access Controls: Your information can only be accessed by authorized personnel for specific purposes.
- Regular Security Audits: Our systems undergo regular security reviews.
- Firewalls & Intrusion Detection: Advanced technology is deployed to prevent unauthorized access.
However, no method on the internet is 100% secure. While we are committed to providing the highest level of protection, absolute security cannot be guaranteed. It is your responsibility to keep your password secure and not share it with anyone.
7 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud.
Financial transaction records are retained for the period required under applicable regulations. Once no longer needed, information is securely deleted or anonymized.
8 Your Rights & Controls
As a registered user of qbaji, you have the following rights:
- Right of Access: You may request a copy of the information we hold about you.
- Right to Rectification: You may have incorrect or incomplete information corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted (though where legal obligations exist, it may not be possible to delete all information).
- Right to Restrict Processing: In certain cases you may restrict the processing of your information.
- Withdrawal of Promotional Communications: You may stop marketing communications at any time.
To exercise these rights, please contact our support team. We will respond to your request promptly.
9 Protection of Minors
qbaji strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors. If a minor has mistakenly created an account, their guardian may contact us and we will promptly close the account and delete the related information.
10 Policy Changes
qbaji may update this Privacy Policy from time to time. For significant changes, we will post a notice on the platform or notify you at your registered email. Check the "Last Updated" date at the top of this page to see whether the policy has changed. Continued use of the site after any changes means you have accepted the updated policy.
11 Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team. We are ready to assist in both Bengali and English.
Enjoy safely at qbaji
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